You can email us at support@lovon.com, where our customer service team will be more than happy to assist you with any inquiries or needs you may have!
Do you ship worldwide?
Yes, we do.
Where do you ship from?
We ship from our distribution center
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX,Maestro,Union Pay,Diners Club,)Apple Pay, Google Pay and PayPal payments.
When will my order be processed?
Orders are processed at our warehouse from Monday to Friday. Please allow 1-3 business days for processing, following which your order will be shipped the next day. Note that processing times may extend during holidays and sale seasons. We do not ship on weekends.
How long will it take to receive my order?
The order it should normally delivered in 5-7 Days ,Please allow sometimes can go up to 14 days
What if I don't receive my order?
If your order hasn't arrived within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices on our site are displayed in GBP and are tax-free. However, you may be liable for duties and taxes once you receive your order. Import taxes, duties, and related customs fees, which are determined by your local customs office, are your responsibility and will not be covered by us. We also cannot control any delays caused by the customs department in your country. For more details, please contact your local customs office.
How do I return an item?
Please reach out to us at support@lovon.com for return instructions.
What if the item(s) I received are defective/incorrect/damaged?
If you receive incorrect, missing, or defective merchandise, please contact us immediately. Include your order number, photographs of the items, and all relevant references upon receipt of your package. We are committed to resolving your issue as quickly as possible.
When will I receive my refund?
Refunds are credited back to your original form of payment. Please contact your bank or card issuer for information on when the credit will be posted to your account. If you have not received a credit for your return yet, we advise contacting your bank or credit card company as it may take some time before the refund is posted to your account
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